We're here to help! If you need further assistance, please don't hesitate to contact our customer support team:

• Contact Methods:
  • Email: info@cosmotradpk.com
  • Phone: +92-3271910356
• Availability:
  • Our customer support team is available Monday-Friday, 9am-5pm Pakistan Standard Time (PKT).
  • We respond to emails and messages within 24-48 hours

Please have the following information ready:

• Your order number or account information
• A detailed description of your inquiry or issue

We're committed to providing you with exceptional customer support. If you have any questions or concerns, please don't hesitate to reach out.

We understand the importance of navigating customs and import duties efficiently. Here's how we handle it:

• Customs Clearance:
  • We provide all necessary documentation, including commercial invoices, packing lists, and certificates of origin.
  • We work with experienced freight forwarders and customs brokers to ensure smooth clearance.
• Export Duties:
  • We calculate and include estimated duties and taxes in our quotes.
  • We can also provide duty drawback services to help recover duties paid on imported goods.
• Incoterms:
  • We offer various Incoterms options, including DDP (Delivered Duty Paid), DAP (Delivered At Place), and FCA (Free Carrier).
  • We clearly outline our responsibilities and yours regarding customs and duties in our sales contracts.
• Compliance:
  • We ensure compliance with all relevant regulations, including those related to product safety, labeling, and packaging.
  • We stay up-to-date on changing regulations and requirements to minimize potential issues.
• Customer Support:
  • Our dedicated team provides guidance and support throughout the customs and import process.
  • We keep you informed of any issues or concerns that may arise.

Please note that customs and import duties can vary greatly depending on your location, product type, and other factors. If you have specific questions or concerns, please don't hesitate to contact us.

Yes, we can provide samples of our clothing before you place a bulk order. We understand the importance of ensuring the quality and fit of our products before committing to a large quantity.

• Sample Options:
  • We offer physical samples for a nominal fee, which will be refunded or deducted from your bulk order.
  • We also provide digital samples, including high-resolution images and detailed product specifications.
• Sample Lead Time:
  • Physical samples: 7-10 business days.
  • Digital samples: immediate availability.
• Sample Policy:
  • Samples are subject to availability and may not be available for all products.
• How to Request a Sample:
  • Please contact us via email or phone with your sample request, including the product style, size, and quantity.
  • We will provide a sample order form for you to complete and return.

Please note that samples are subject to our standard terms and conditions, and we reserve the right to limit sample quantities and availability. If you have any questions or concerns, please don't hesitate to contact us.

We offer a range of shipping and delivery options to meet your needs:

• Shipping Options:
  • Air Freight: Fast and reliable, with transit times of 3-7 days.
  • Ocean Freight: Cost-effective, with transit times of 15-30 days.
  • Land Freight: Suitable for regional shipments, with transit times of 3-14 days.
• Delivery Options:
  • Door-to-Door: We handle customs clearance and deliver to your doorstep.
  • Port-to-Port: We deliver to the port of destination, and you handle customs clearance.
  • Express Delivery: Urgent shipments delivered within 24-48 hours.
• Additional Services:
  • Insurance: We offer cargo insurance to protect against loss or damage.
  • Customs Clearance: We handle all customs paperwork and procedures.
  • Warehousing: We offer storage solutions for your goods.
• Shipping Carriers: We partner with reputable carriers such as DHL, FedEx, UPS, and GPO.
• Tracking and Updates: We provide real-time tracking and updates on your shipment.

Our return and exchange policy is as follows:

• Returns:
  • We accept returns within 30 days of delivery.
  • Goods must be in their original condition, with all tags and packaging intact.
  • A refund will be issued within 5-7 business days of receiving the returned goods.
• Exchanges:
  • We allow exchanges within 30 days of delivery.
  • Goods must be in their original condition, with all tags and packaging intact.
  • Please note that exchanges are subject to availability of the desired item.
• Defective or Incorrect Goods:
  • We will replace or refund defective or incorrect goods free of charge.
  • Please contact us within 7 days of delivery to report any issues.
• Shipping Costs:
  • Return shipping costs are the responsibility of the customer, unless the goods are defective or incorrect.
  • We will cover the cost of shipping the replacement goods.
• Restocking Fee: A 10% restocking fee may apply to returns, depending on the circumstances.
• Exceptions: Sale items, custom orders, and personalized goods are final sale and cannot be returned or exchanged.

Our company specializes in the import and export of clothing, offering a wide range of services, including:

• Sourcing and procurement of clothing items from reputable manufacturers
• Quality control and inspection to ensure compliance with international standards
• Logistics and shipping management to ensure timely delivery
• Customs clearance and documentation assistance
• Market research and trend analysis to help clients stay ahead in the competitive clothing industry
• Compliance with international trade regulations and laws

If you have a specific requirement or would like to know more about our services, please feel free to contact us.

Our terms and conditions for clothing import-export services are as follows:

• Payment Terms:
  • 50% advance payment upon placement of order.
  • 50% balance payment within 30 days before shipment.
• Delivery Terms:
  • We are responsible for loading the goods onto the vessel.
  • Clients will bear all costs, insurance, and freight to the destination port.
• Quality Guarantee:
  • We guarantee the quality of our products for a period of 6 months from the date of shipment.
  • Any defects or issues will be addressed promptly and resolved to the customer's satisfaction.
• Cancellation Policy:
  • Orders cannot be cancelled once production has commenced.
  • A cancellation fee of 20% will be applied if the order is cancelled before production begins.
• Warranty and Liability:
  • We warrant that our products will comply with all applicable laws and regulations.
  • Our liability is limited to the value of the goods supplied.
• Governing Law:
  • Our terms and conditions are governed by and construed in accordance with the laws of Pakistan.

To request a quote for import or export services, please provide us with the following information:

• Product description: Specify the type of clothing item(s) you wish to import or export, including quantity, material, size, and any other relevant details.
• Origin and destination: Indicate the country of origin (for imports) or destination (for exports).
• Shipping terms: Specify your preferred shipping terms, such as FOB, CIF, or others.
• Incoterms: Choose the applicable Incoterm (e.g., DDP, DAP, FCA, etc.).
• Payment terms: Indicate your preferred payment method (e.g., T/T, L/C, etc.).
• Any additional requirements: Specify any special requirements, such as labeling, packaging, or certification.

You can submit your request for a quote through:

• Email: info@cosmotradpk.com
• Phone: +92-3271910356

Once we receive your request, we will respond with a detailed quote, including:

• Product pricing
• Shipping costs
• Payment terms
• Lead time
• Any additional charges or fees

Please allow 24-48 hours for us to process your request and provide a quote. If you have any questions or concerns, feel free to contact us.

We understand the importance of tracking your shipment. Here's how you can stay up-to-date on your order's status:

• Tracking Options:
  • Online Tracking: We provide a tracking link via email once your shipment is on its way.
  • Email Updates: We send regular email updates on your shipment's status.
  • Phone Support: Our customer service team is available to answer your questions and provide updates.
• Tracking Information:
  • Tracking Number: We provide a unique tracking number for your shipment.
  • Carrier Information: We use reputable carriers such as DHL, FedEx, and UPS.
  • Estimated Delivery Time: We provide an estimated delivery time frame.
• Access to Tracking Information:
  • You can access tracking information through our website or by contacting our customer service team.

Please note:

• Tracking information may take 24-48 hours to update after shipment.
• If you have concerns about your shipment, please don't hesitate to contact us.